Shoptet SMS add-on

One SMS is considered to be 160 characters without diacritics, or 70 characters if you use at least 1 character with diacritics. Longer text will be split into sub-messages so that each message contains a maximum of 153 characters (or 67 characters when using diacritics). On the destination phone, the individual parts will be reassembled into the original long text.
No. You can only send SMS from the add-on to phone numbers that were specified by your e-shop client during the order process.
If you are sending SMS related to orders, you do not need to have any consent. However, if you want to use SMS to send marketing messages, you should have consent.
According to the APMS (Association of Mobile Service Providers), and also according to EU legislation, a marketing SMS should contain information that it is a commercial message. In most cases, such SMS is marked with "OS:" at the beginning. Furthermore, the SMS should identify the entity - the e-shop sending the message. At the end of the message, the recipient should have the option to unsubscribe from the marketing SMS.
Yes. SMS marketing is suitable for all e-shops. It is the easiest way to instantly inform 99% of your customers about upcoming or ongoing discounts, promotions.
Yes. In the "Send SMS > Send Campaign" section, you can send bulk messages according to order filtering and time.
No. SMS are not sent from the add-on from phone numbers, but from the Identifier. The recipient cannot reply to an SMS sent from an Identifier.
The Identifier or Sender Name is the name that your customer will see as the sender - that is, who the SMS came from, without having to have the number stored in their contact list.
Yes. We register the custom text identifier with operators upon your request. Registration takes approximately 15 days. The sender can have a maximum of 11 characters (allowed characters: a-z, A-Z, 1-9, period, dash, space). The service is charged with a registration fee of 300 CZK and a flat rate of 300 CZK/month. SMS can be sent from the pre-registered sender identifier "E-shop" or "Info". The use of pre-registered identifiers is free of charge.
If you don't have enough credit in your account to make the monthly payment, the identifier will be blocked and SMS will be sent automatically with the "Info" identifier. The blocked identifier can be re-registered for a fee of 300 CZK.
No. SMS from the add-on are not sent from phone numbers but from the Identifier. You can set the Identifier in the "Settings - Sender" section.
In the "Reports" section you can see if the SMS has been delivered to the customer's device. We believe that 99% of customers read the messages immediately. Do you have any SMS messages on your phone that you have not read?
SMS is charged according to the price list above.
The price of the add-on is 100 CZK (4 €) per month (or 1 080 CZK (43 €) per year) or 1 990 CZK (79 €) for a one-time licence.
But before you decide on the add-on, you can test it for 10 days without commitment - we'll give you a 20 Kč (0.8 €) credit for testing.
Yes. If you send more than 5000 SMS per month, it is possible to switch your account to billing. However, you will need to sign a contract to use the SMS system. If you qualify, please email us at en.shoptet@axima-sms.cz.
If you run out of credit, you will no longer be able to send SMS. It is therefore advisable to keep your credit at a reasonable level at all times. You don't have to monitor your credit yourself - we will notify you in good time if your credit is low. It is enough to set up Notifications for running out of credit in the "Settings > Notifications" section.
We always display the credit without VAT, so you see 21% (VAT) less credit.
If you have set up an SMS campaign (bulk SMS) and want to cancel it, go to "SMS overview > SMS campaigns". In the list of mailings, find a scheduled or running mailing, click on the three dots on the right and pause the campaign. You can start the campaign again by clicking on the three dots. Please note: If it is time to send and you start a suspended SMS campaign, the messages will start sending immediately. You cannot change the set campaign. Suspend the campaign you want to change and set up a new one.